Our office will be closed from 24th December 2022 and will resume full operations from 9th January 2023. Nevertheless, skeleton team members will be available during the holiday period to process urgent credit and settlement matters. Please refer below for our holiday opening hours.
24th to 27th Dec 2022 | | Closed |
28th to 31st Dec 2022 | 9:00 to 17:00 | Essential services only |
1st to 2nd Jan 2023 | | Closed |
3rd to 6th Jan 2023 | 9:00 to 17:00 | Essential services only |
7th to 8th Jan 2023 | | Closed |
9th Jan 2023 onwards | 9:00 to 17:00 | Normal operations on weekdays |
Note that office telephone (1300 776 276) may be unattended during this holiday period, but BDMs will be on call to help you with urgent matters.
For non-urgent matters, please email us your enquiries and we will reply to you as soon as possible.
Post-settlement construction enquiries, such as progress payments, please email construction@vcmm.com.au
Other post-settlement enquiries, such as online banking, loan statements, repayments, checking loan details, changing personal details and discharge, please email service@vcmm.com.au
Non-urgent settlement enquiries, please email settlement@vcmm.com.au
Valuation enquiries, please email valuation@vcmm.com.au
New loan scenarios, please email scenario@vcmm.com.au
Other non-urgent pre-settlement enquiries and other general enquiries, please email info@vcmm.com.au
Broker or referrer accreditation, please email compliance@vcmm.com.au
Please be advised that the submission, assessment, and settlement arrangements for each of our products may be different during holiday season. To avoid any delays or dissatisfaction of our mutual clients, please contact your BDM directly for detailed information on Christmas and New Year service time frames and conditions for each product.
We wish you a safe and relaxing Christmas holiday and look forward to further collaboration in the coming year.
Best regards,
Vast Capital Mortgage Management
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